If you are unhappy with your goods you may send them back for a full refund.

 

You can return the goods to us unworn, undamaged, unmarked, odour free and with the original labels attached and in pristine condition and each garment in its original packaging within 14 days of receipt to request a full refund.

 

When trying on a garment please make sure you are not wearing make-up or perfume or deodorant which may in any way result in the above list of damages.

We are unable to refund any garment which is damaged as above or shows signs of wear.

Some of our products are non-returnable due to Hygiene reasons including – Underwear, Swimwear, Hosiery, Pierced Earrings.

 

 

Customer Services

42 Bank Street

Galashiels

Selkirkshire

Scotland

TD1 1EP

Customer Services UK Tel : 01896 668497 / From Abroad : +44 1896 668497.

 

We are not responsible for return postage to us unless in the exceptional circumstance an item is faulty or your order is incorrect.

We strongly recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend Royal Mail Special Delivery service.

Please retain Proof of Posting from your shipper as without this we cannot be held responsible for items which fail to reach us.

We aim to process returns within 48 hrs of receipt but this time may be longer during busy periods.

Refunds will be re-credited to the credit / debit card used to pay for the order usually within 3/5 working days of our acceptance and processing of the returned goods.

Please note that some Banks may take up to 30 days to re-credit the amount.

Please note that refunds for items bought as gifts can only be re-credited to the original purchaser.

 

 

Discounted goods will only be refunded to the value of the Sale / Promotional value.

Refunds will be re-credited as per above Returns Procedure.

Exchanges
Unfortunately we cannot exchange items.  Please re-order from the webiste and send back unsuitable item/s for a refund as above.